Privacy Policy
Last updated: 19 May 2026
At Unicus Store, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect customer information when you visit our website or place an order.
1. Who We Are
Unicus Store is a registered business based in Kosovo.
Business name: Unicus Store
Address: Prishtina 10000, Kosovo
Website: storeunicus.com
Email: unicusofficialstore@gmail.com
Phone: +383 44 975 494
For any privacy related question, you can contact us by email at unicusofficialstore@gmail.com.
2. Information We Collect
When you visit our website, place an order or contact us, we may collect the following information:
Your name
Your email address
Your phone number
Your billing and shipping address
Your selected product
Your selected size
Your order details
Your name and number personalisation details, if selected
Your customer review, if you choose to leave one
Your communication with us by email or WhatsApp
Technical information such as IP address, device information, browser type and website activity through cookies and Google Analytics
We only collect information that is necessary to process your order, deliver your product, provide customer support, improve our website and protect our store.
3. Guest Checkout
Customers can purchase from Unicus Store as guests. This means you do not need to create an account to place an order.
Even when you buy as a guest, we still need to collect order information such as your name, contact details, delivery address and product choices so we can process and deliver your order.
4. How We Use Your Information
We use customer information to:
Process and confirm your order
Prepare and personalise your jersey, if personalisation is selected
Arrange worldwide delivery
Contact you about your order
Provide customer support by email or WhatsApp
Respond to questions, complaints or delivery issues
Manage customer reviews
Improve our website and customer experience
Prevent fraud and protect our business
Comply with legal, tax and accounting obligations
We do not sell your personal information.
5. Payments
Unicus Store accepts payments through PayPal and credit or debit card payment options.
Payments are processed through secure third party payment providers. We do not store your full card details on our website.
Payment providers may process payment information according to their own privacy and security policies.
6. Delivery and Couriers
We deliver worldwide.
To deliver your order, we may share the following information with courier or shipping partners:
Your name
Your phone number
Your delivery address
Your order details needed for delivery
This information is shared only for the purpose of shipping and delivering your order.
Delivery times may vary depending on the destination country, courier service, customs procedures and local delivery conditions.
7. Personalised Jerseys
If you choose to add a name and number to your jersey, we collect this information only to prepare your personalised order.
Please make sure that the name and number are written correctly before placing your order. Once the order is confirmed, changes may not be possible.
8. Customer Reviews
Customers may leave reviews on our website.
If you leave a review, we may collect and display the information you provide, such as your name, rating and review content. Please do not include private or sensitive information in public reviews.
9. Customer Support Messages
If you contact us by email or WhatsApp, we may keep your message and contact details so we can respond to your request and support you with your order.
We use these messages only for customer service, order support and resolving issues.
10. Cookies and Google Analytics
Our website uses cookies to support important store functions, such as browsing products, using the cart and completing checkout.
We also use Google Analytics to understand how visitors use our website. This helps us improve the store, product pages and customer experience.
Google Analytics may collect technical information such as device type, browser type, approximate location, pages visited and website activity.
You can manage or disable cookies through your browser settings. However, some parts of the website, such as cart and checkout functions, may not work properly if necessary cookies are disabled.
For visitors from countries where cookie consent is required, we may ask for consent before using analytics cookies.
11. Third Party Services We Use
To operate our store, we may use trusted third party services, including:
WooCommerce for online store functionality
Hostinger for website hosting
Google Analytics for website statistics
PayPal and card payment providers for payment processing
Courier and shipping partners for delivery
Email and WhatsApp for customer communication
These services may process limited customer information only when needed to provide their services.
12. International Customers
Unicus Store delivers worldwide. This means customer information may be processed or shared with service providers outside Kosovo when necessary for payment processing, website hosting, analytics or international delivery.
We take reasonable steps to make sure customer information is handled securely and only for legitimate business purposes.
13. Marketing Messages
Unicus Store does not currently send newsletters or promotional marketing messages.
If this changes in the future, customers will be asked for consent where required before receiving marketing communication.
14. How Long We Keep Your Information
We keep customer and order information for as long as necessary to:
Process and complete orders
Provide customer support
Handle delivery issues
Keep business and accounting records
Meet legal and tax obligations
Protect our store from fraud or disputes
Customer support messages sent by email or WhatsApp may be kept for as long as needed to resolve customer requests and maintain order records.
15. Your Privacy Rights
Depending on your country, you may have the right to:
Ask for a copy of the personal information we hold about you
Ask us to correct incorrect information
Ask us to delete your personal information, where legally possible
Object to certain uses of your information
Ask us to explain how your information is used
Withdraw consent where processing is based on consent
To make a privacy request, contact us at:
We may need to verify your identity before completing certain requests.
16. Data Security
We take reasonable steps to protect customer information from loss, misuse, unauthorised access or disclosure.
However, no online system is completely secure. Customers should also use safe internet practices and avoid sharing sensitive information through unsecured channels.
17. Children’s Privacy
Our website is not specifically directed to children under 16.
Customers under 16 should use the website only with the permission and supervision of a parent or guardian.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time if our services, website features, payment methods, delivery process or legal requirements change.
Any updates will be posted on this page with a new “Last updated” date.
19. Contact Us
For questions about this Privacy Policy or how we handle your personal information, contact us at:
Unicus Store
Address: Prishtina 10000, Kosovo
Email: unicusofficialstore@gmail.com
Phone: +383 44 975 494