Welcome to Unicus Store. These Terms and Conditions explain the rules for using our website and purchasing products from our online store.
By visiting storeunicus.com, placing an order, using the checkout, contacting us, or using any part of our website, you agree to these Terms and Conditions. If you do not agree with these terms, you should not use our website or place an order.
1. About Unicus Store
Unicus Store is an online store based in Kosovo. We offer football jerseys, retro inspired kits, fan favourite designs, personalised jerseys, and related football apparel for customers worldwide.
Business name: Unicus Store
Address: Prishtina 10000, Kosovo
Website: storeunicus.com
Email: unicusofficialstore@gmail.com
Phone/WhatsApp: +383 44 975 494
For questions about orders, products, delivery, sizing, personalisation, returns, or refunds, customers can contact us by email or WhatsApp.
2. Use of Our Website
You may use our website only for lawful purposes and in accordance with these Terms and Conditions.
You agree not to misuse the website, place false orders, attempt fraud, interfere with website security, copy website content without permission, or use the website in a way that may harm Unicus Store, other customers, or third parties.
We reserve the right to refuse service, cancel orders, restrict access, or take appropriate action if we believe that the website is being misused.
3. Products
Unicus Store sells football jerseys, retro inspired designs, personalised jerseys, and related products displayed on the website.
We try to present product information, photos, sizes, colours, prices, and descriptions as clearly and accurately as possible. However, small differences may occur between the product shown on the website and the product received. This may happen because of screen settings, lighting, photography, supplier updates, production differences, or product availability.
Product images are used for presentation purposes. Colours, patterns, badges, names, numbers, and packaging may vary slightly.
4. Product Availability
All products are subject to availability.
We may update, change, remove, or discontinue products at any time without prior notice.
If a product becomes unavailable after an order is placed, we may contact the customer to offer an alternative product, a different size, a delayed delivery option, or a refund.
5. Brand Names, Clubs, and Intellectual Property
Some products or descriptions may refer to football clubs, national teams, players, leagues, seasons, or football related names for descriptive and identification purposes.
Unless clearly stated on the product page, products sold by Unicus Store should not be understood as official club merchandise, official federation merchandise, official league merchandise, or officially licensed products.
All trademarks, club names, player names, logos, badges, and brand names belong to their respective owners. Unicus Store does not claim ownership over third party trademarks, logos, club names, player names, or brand names.
If any rights holder believes that content or product information on our website infringes their rights, they may contact us at unicusofficialstore@gmail.com, and we will review the matter.
6. Orders
When you place an order on our website, you make an offer to purchase the selected product or products under these Terms and Conditions.
After placing an order, you may receive an order confirmation by email. This means that we have received your order. It does not always mean that the order has been fully processed, shipped, or completed.
We reserve the right to review, refuse, cancel, or limit any order if there is a payment issue, product availability issue, pricing error, incorrect customer information, suspected fraud, or violation of these Terms and Conditions.
7. Customer Information
Customers are responsible for providing accurate and complete information when placing an order.
This includes name, email address, phone number, billing address, delivery address, product choice, size, colour, and personalisation details where applicable.
Unicus Store is not responsible for delays, failed delivery, returned packages, or additional costs caused by incorrect, incomplete, or outdated customer information.
If you notice an error in your order information, you should contact us as soon as possible.
8. Prices
Product prices are shown on the website.
We reserve the right to change prices at any time without prior notice. Price changes will not affect orders that have already been confirmed, unless there is a clear pricing error.
If a product is listed with an incorrect price due to a technical error, human error, system error, or display error, we reserve the right to cancel the order and refund any payment already made.
Prices may not include customs duties, import taxes, local taxes, or other charges applied by the destination country.
9. Payments
Unicus Store accepts available payment methods shown at checkout, including PayPal and card payment options where available.
Payments are processed by secure third party payment providers. We do not store full card details on our website.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
Your order may not be processed until payment is successfully authorised or received.
If payment is refused, reversed, disputed, cancelled, or flagged as suspicious, we may cancel or suspend the order.
10. Payment Security
We use third party payment providers to process payments securely.
Although we take reasonable steps to protect the website and payment process, no online system can be guaranteed to be completely free from risk.
Customers should use safe internet practices and should not share payment details through unsecured channels.
11. Size Guide and Size Selection
Customers are responsible for choosing the correct size before placing an order.
To help customers make the right choice, we provide a Size Guide on our website. Customers should check the Size Guide carefully before completing their purchase.
If you are unsure about the right size, we recommend contacting us before placing your order.
Because each order is prepared based on the size selected by the customer, we do not offer size exchanges when the wrong size was selected by the customer.
However, if you receive the wrong size due to our mistake, or if the product is defective or damaged, please contact us and we will review the case.
12. Personalised Jerseys
Some products may allow personalisation, including name, number, or other custom details.
Customers are responsible for checking all personalisation details before confirming the order. This includes spelling, number, size, colour, and product model.
Once a personalised order is confirmed or processing has started, changes may not be possible.
Personalised products are generally not eligible for cancellation, return, exchange, or refund, unless the product is defective, damaged, or incorrect due to our mistake.
We reserve the right to refuse personalisation that includes offensive, abusive, discriminatory, illegal, misleading, vulgar, political, or inappropriate content.
13. Delivery
Unicus Store offers worldwide delivery.
Delivery times may vary depending on the destination country, shipping method, courier service, customs procedures, public holidays, weather conditions, local delivery capacity, and other circumstances outside our control.
Any delivery time shown on the website or communicated by customer service is an estimate and not a guaranteed delivery date.
Customers are responsible for providing a correct and complete delivery address.
14. Customs, Duties, and Import Taxes
For international orders, customers are responsible for any customs duties, import taxes, clearance fees, local taxes, or other charges imposed by the destination country.
These charges are not controlled by Unicus Store.
We are not responsible for delays caused by customs procedures or local authorities.
If a customer refuses to pay customs duties or refuses delivery, shipping costs, return costs, customs costs, or handling costs may be deducted from any refund where legally permitted.
15. Order Tracking
Where available, we may provide tracking information after the order has been shipped.
Tracking updates depend on the courier or shipping partner. We are not responsible for delays, missing updates, or technical issues in the courier tracking system.
If tracking shows that an order has been delivered, we may treat the order as delivered unless the customer provides clear evidence of a delivery issue.
16. Cancellations
Customers may request cancellation by contacting us as soon as possible after placing the order.
Cancellation is not guaranteed.
If the order has already been processed, personalised, packed, shipped, or handed to the courier, cancellation may no longer be possible.
Personalised jerseys usually cannot be cancelled after processing has started.
If cancellation is accepted, we may issue a refund to the original payment method.
17. Returns and Exchanges
Customers may contact us to request a return if there is an issue with the product.
To be eligible for review, the product should be unused, unworn, unwashed, undamaged, and in its original condition.
We do not offer size exchanges when the customer selected the wrong size.
Personalised jerseys are generally not eligible for return or exchange, unless the product is defective, damaged, or incorrect due to our mistake.
We may refuse a return or exchange if the product has been used, worn, washed, damaged, altered, personalised, or returned in a condition that makes resale impossible.
18. Defective, Damaged, or Incorrect Products
If you receive a defective, damaged, or incorrect product, contact us as soon as possible.
You may be asked to provide your order number, photos, videos, packaging details, and a clear explanation of the issue.
If we confirm that the product is defective, damaged, or incorrect due to our mistake, we may offer a replacement, exchange, partial refund, full refund, or another suitable solution.
We may refuse claims if the issue is caused by normal wear, incorrect washing, misuse, accidental damage, wrong size selection by the customer, or failure to follow product care instructions.
19. Refunds
If a refund is approved, it will usually be issued to the original payment method.
Refund processing times may vary depending on the payment provider, bank, card issuer, or PayPal.
Shipping fees may not be refundable unless the return is caused by our mistake or required by applicable law.
If the customer is responsible for return shipping, return shipping costs may be deducted from the refund or paid directly by the customer.
20. Chargebacks and Payment Disputes
If you have a problem with your order, you should contact us first so we can try to resolve the issue.
Submitting a false chargeback, false claim, or payment dispute after receiving the product may be considered misuse of the payment process.
We reserve the right to provide order records, communication records, delivery confirmation, tracking information, payment confirmation, and other evidence to the payment provider, bank, or dispute resolution body.
21. Customer Support
Our customer service is available from Monday to Saturday, 9:00 AM to 7:00 PM CET.
Customers can contact us by email or WhatsApp for product questions, sizing guidance, delivery information, order support, or personalisation details.
We aim to respond as quickly as possible during working hours.
22. Accounts and Guest Checkout
Customers may be able to place orders as guests or through an account, depending on the checkout options available on the website.
If you create an account, you are responsible for keeping your login details secure.
You are responsible for all activity under your account.
If you believe your account has been accessed without permission, you should contact us immediately.
23. Reviews and Customer Content
Customers may be able to leave reviews, ratings, comments, or other content on the website.
By submitting content, you allow Unicus Store to display, use, moderate, edit, or remove that content for store related purposes.
You agree not to submit content that is false, offensive, abusive, defamatory, discriminatory, illegal, misleading, private, or harmful.
We may remove any review or content at our discretion.
24. Promotions and Discounts
We may offer discounts, promotional codes, campaigns, or special offers from time to time.
Promotions may be limited by time, product, country, customer, quantity, or other conditions.
We reserve the right to change, suspend, cancel, or refuse any promotion if there is abuse, fraud, technical error, pricing error, or misuse.
Promotional codes cannot be exchanged for cash unless required by law.
25. Website Content
All website content, including text, images, graphics, layout, product descriptions, banners, icons, and design elements, is owned by Unicus Store or used with permission, except for third party trademarks, club names, player names, and brand references.
You may not copy, reproduce, distribute, modify, publish, sell, or use our website content for commercial purposes without our prior written permission.
26. Third Party Services
Our website may use third party services, including WooCommerce, Hostinger, Google Analytics, PayPal, card payment providers, courier partners, email, and WhatsApp.
These third party services may have their own terms, privacy policies, and security practices.
We are not responsible for the actions, availability, security, or policies of third party services.
27. Privacy
Your use of our website and your order information are also covered by our Privacy Policy.
The Privacy Policy explains how we collect, use, store, share, and protect customer information.
By using the website or placing an order, you acknowledge that your personal information may be processed according to our Privacy Policy.
28. Cookies
Our website may use cookies and similar technologies to support website functions, cart functions, checkout, analytics, and customer experience.
Some cookies are necessary for the website to work properly.
Where required, we may ask for consent before using non essential cookies.
You can manage or disable cookies through your browser settings, but some website functions may not work properly if necessary cookies are disabled.
29. Website Availability
We try to keep our website available and working properly.
However, we do not guarantee that the website will always be available, uninterrupted, secure, or error free.
We may update, suspend, restrict, or remove parts of the website at any time for maintenance, security, technical, business, or legal reasons.
30. Errors and Inaccuracies
The website may occasionally contain errors, including product information errors, price errors, stock errors, image errors, spelling errors, or technical errors.
We reserve the right to correct errors, update information, cancel orders, or refuse orders affected by errors.
We are not responsible for obvious mistakes or technical inaccuracies where legally permitted.
31. Limitation of Liability
To the maximum extent permitted by applicable law, Unicus Store is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, inability to use the website, delivery delays, product availability, courier issues, customs delays, payment provider issues, technical problems, or events outside our reasonable control.
Nothing in these Terms and Conditions limits liability where it cannot legally be limited.
32. Force Majeure
We are not responsible for delay or failure to perform our obligations where this is caused by events outside our reasonable control.
This may include courier delays, customs delays, strikes, natural disasters, extreme weather, war, public emergencies, government restrictions, technical failures, supplier delays, payment provider issues, internet outages, or other events beyond our control.
33. Changes to These Terms and Conditions
We may update these Terms and Conditions from time to time.
Any updated version will be posted on this page with a new “Last updated” date.
The version published on the website at the time of your order will generally apply to that order, unless a legal change requires otherwise.
By continuing to use the website after changes are posted, you agree to the updated Terms and Conditions.
34. Governing Law
These Terms and Conditions are governed by the laws of the Republic of Kosovo, unless mandatory consumer protection laws in another country apply to a customer.
Any dispute should first be addressed by contacting Unicus Store so we can try to resolve the issue directly.
If the dispute cannot be resolved through customer support, it may be handled by the competent authorities or courts according to applicable law.
35. Contact Us
For questions about these Terms and Conditions, orders, payments, delivery, returns, refunds, or customer support, contact us at:
Unicus Store
Address: Prishtina 10000, Kosovo
Email: unicusofficialstore@gmail.com
Phone/WhatsApp: +383 44 975 494